Monthly subscriptions
You can cancel at any time and keep access until the end of the current month. We generally do not refund a month already in progress, but if you were charged unexpectedly, contact us within 14 days of the charge and we will review it.
Yearly subscriptions
If you cancel a yearly plan within 14 days of the initial charge and have not used the service substantially, contact us for a full refund. After 14 days, cancellation stops future renewals and access continues until the end of the paid year.
One-time purchases
One-time purchases (including lifetime offers) are refundable within 14 days of purchase if the service has not been used substantially.
Service problems
If a technical fault on our side prevented monitoring from working for a meaningful period, tell us and we will credit or refund that period.
What is not refundable
- Periods already served where the service functioned as described.
- Dissatisfaction with what public records did or did not show — record availability varies by county and is outside our control.
- Charges disputed more than 90 days after they occurred.
How to request a refund
Email info@propertyshieldplus.com from your account email with the charge date and amount. Approved refunds are returned to the original payment method, typically within 5–10 business days.
See also our Billing Policy and Terms of Service.